The customer’s satisfaction is our #1 priority and KiWAMi USA will do anything possible to achieve that goal. All returns and exchanges must me done within 15 days of your purchase. Shipping charges will be refunded on all items shipped in error by KiWAMi USA.
KiWAMi USA will offer free shipping on any exchange or in case of a defective item. In the case of an item ordered in error by the customer, KiWAMi USA will not refund the shipping charges.
KiWAMi USA can only issue credit if the product is in its original condition, with its labels and in its original packaging.
In case the customer needs and immediate replacement for a return, KiWAMi USA suggests ordering the product needed and then returning the incorrect product for a refund.
Send all returns to : KiWAMi USA 1270 Kimmer Court, Lake Forest, Il 60045 via UPS or Certified US Mail.
KiWAMi USA (224) 544-5034 contact@kiwamitri.com
Liability Disclaimer
The customer assumes all liability and risk from the use of the KiWAMi products. No warranty is made in respect of the safety of the products.
