How do I return an item?
The customer’s satisfaction is our #1 priority and Kiwami will do anything possible to achieve that goal.
All returns and exchanges must me done within 30 days of your purchase.
Shipping charges will be refunded on all items shipped in error by Kiwami.
Kiwami will offer free shipping on any exchange or in case of a defective item.
In the case of an item ordered in error by the customer, Kiwami will not refund the shipping charges.
Kiwami can only issue credit if the product is in its original condition, with its labels and in its original packaging.
In case the customer needs and immediate replacement for a return, Kiwami suggests ordering the product needed and then returning the incorrect product for a refund.
Send all returns to:
18D Ledgebrook Drive
Mansfield, CT 06250