How do I return an item?

The customer’s satisfaction is our #1 priority and Kiwami will do anything possible to achieve that goal.

All returns and exchanges must me done within 30 days of your purchase.

Shipping charges will be refunded on all items shipped in error by Kiwami.

Kiwami will offer free shipping on any exchange or in case of a defective item.

In the case of an item ordered in error by the customer, Kiwami will not refund the shipping charges.

Kiwami can only issue credit if the product is in its original condition, with its labels and in its original packaging.

In case the customer needs and immediate replacement for a return, Kiwami suggests ordering the product needed and then returning the incorrect product for a refund.

Send all returns to:

Attn: Returns
18D Ledgebrook Drive
Mansfield, CT 06250

Liability Disclaimer

The customer assumes all liability and risk from the use of the Kiwami products. No warranty is made in respect of the safety of the products.
Customer Privacy

In order to be able to meet the customers needs and provide optimal service, Kiwami needs to records some personal information such as name, address, email and telephone number. Using the security system ATOS-SIPS, Kiwami assures the confidentiality of these data.

It is Kiwami’s commitment to never use or share the personally identifiable information provided online in other ways than filling the customer’s order.

Kiwami (860) 931-5040